Sales Policy – WaveHato

Effective Date: December 31, 2024

At WaveHato, we are committed to providing our customers with high-quality sports bicycles and accessories. This Sales Policy outlines the terms and conditions under which we sell our products. By placing an order with us, you agree to the following terms.

1. Product Availability

We strive to ensure that our website reflects accurate product availability. However, due to inventory fluctuations, some items may be temporarily out of stock. If you place an order for an item that is out of stock, we will notify you immediately and offer alternatives, a backorder option, or a full refund.

2. Order Confirmation

After placing an order, you will receive an order confirmation email from us. This email will include:

  • Your order number
  • A summary of your purchased items
  • The total cost of the order (including applicable taxes and shipping fees)

Please note that receiving an order confirmation does not signify our acceptance of the order. We reserve the right to cancel or modify an order if we determine there has been a mistake or issue with the order.

3. Pricing and Payment

  • Pricing: All prices listed on WaveHato.com are in USD and are subject to change without notice. Prices include applicable sales tax where required by law.

  • Payment Methods: We accept the following payment methods:

    • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other secure payment methods as available at checkout.

  • Payment Authorization: Payment will be processed at the time of checkout. If there is any issue with processing your payment (such as insufficient funds or incorrect payment details), we will notify you and give you the opportunity to correct the issue.

4. Shipping

  • Shipping Methods: We offer a variety of shipping methods to suit your needs. Shipping costs will be calculated at checkout based on your location and chosen shipping method.

  • Processing Time: Orders are typically processed within 1-2 business days. Once processed, your order will be shipped according to your selected shipping method. Delivery times will vary depending on your location.

  • Shipping Fees: Standard shipping fees are calculated based on the weight and destination of the order. WaveHato offers free shipping on select orders and promotions, which will be clearly stated at the time of purchase.

  • International Shipping: We offer international shipping to select countries. Additional shipping fees and customs duties may apply, which are the responsibility of the buyer.

  • Shipping Delays: While we make every effort to ship orders on time, WaveHato is not responsible for delays caused by weather, shipping carrier issues, or other factors outside of our control.

5. Taxes and Duties

Sales tax will be added to your order in accordance with the applicable state or local laws. International customers may be responsible for any customs duties or taxes imposed by their country upon receipt of the goods. These charges are the responsibility of the buyer and are not covered by WaveHato.

6. Returns and Cancellations

Please refer to our Return and Refund Policy for detailed information regarding returns, exchanges, and cancellations.

  • Order Cancellations: You may cancel your order at any time before it is processed and shipped. If the order has already been shipped, you will need to follow the return process outlined in our Return and Refund Policy.

  • Returned Products: If you wish to return an item, it must be in unused, new, and resellable condition. Returns must be made within 30 days of receiving the product. Shipping fees for returns are the responsibility of the customer, unless the item is defective or damaged.

7. Product Warranty

All WaveHato bicycles and accessories come with a limited warranty against manufacturing defects. The length of the warranty and the coverage details can vary by product category.

  • Warranty Period: Warranty periods are clearly indicated in the product description and at the time of purchase.
  • Defective Products: If you receive a defective product, please contact us immediately at info@wavehato.com with proof of purchase and photos of the defect. We will provide you with instructions on how to return the defective item for a replacement or refund.

8. Order Errors and Corrections

While we make every effort to provide accurate product descriptions and pricing, errors may occur. WaveHato reserves the right to correct any errors in pricing, product descriptions, or inventory availability. If we find an error in your order, we will contact you immediately to rectify the issue, which may include:

  • Cancelling the order and issuing a refund
  • Providing a replacement item or offering an alternative product
  • Adjusting the price of the product to reflect the correct amount

9. Customer Responsibility

By placing an order with WaveHato, customers acknowledge their responsibility for:

  • Providing accurate shipping and billing information at the time of purchase.
  • Reviewing and confirming order details, including product specifications, prices, and quantities before completing the purchase.

WaveHato will not be held responsible for any errors made by the customer during the ordering process, including incorrect shipping information or order details.

10. Limitation of Liability

In no event shall WaveHato, its employees, suppliers, or partners be held liable for any indirect, incidental, special, or consequential damages arising from the use of products or services purchased from our website.

11. Changes to Sales Policy

WaveHato reserves the right to update or modify this Sales Policy at any time. Changes will be reflected on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed.

Contact Us

If you have any questions or concerns regarding our Sales Policy, please do not hesitate to contact us: