Privacy policy - wavehato

Privacy Policy – WaveHato

Effective Date: December 31, 2024

At WaveHato, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines the types of information we collect, how it is used, and the measures we take to protect your data. By using our website (wavehato.com), you agree to the terms outlined in this policy.

1. Information We Collect

To provide you with the best possible service, we may collect the following types of information:

Personal Information: When you place an order, sign up for our newsletter, or contact customer support, we may collect personal details such as:
- Name
- Address
- Email address
- Phone number
- Payment information
Non-Personal Information: We may collect data that does not directly identify you, including:
- Browsing behavior on our website (pages visited, time spent on the site)
- IP address
- Device type and browser information
- Cookies and other tracking technologies

2. How We Use Your Information

The information we collect from you is used for the following purposes:

Order Processing: We use your personal information to process and fulfill your orders, including shipping, billing, and customer support.
Customer Service: To respond to your inquiries, provide support, and resolve any issues related to your order or our products.
Marketing Communications: With your consent, we may send you promotional emails, product updates, special offers, or newsletters. You can opt out of these communications at any time by clicking “unsubscribe” in the email or contacting us directly.
Website Improvements: We use non-personal information to improve the functionality and user experience of our website, analyze trends, and better understand how visitors interact with our site.

3. Cookies and Tracking Technologies

WaveHato uses cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device to help us remember your preferences and improve your browsing experience. Some of the ways we use cookies include:

Remembering your shopping cart and preferences.
Analyzing website traffic and understanding how visitors interact with our site.
Personalizing content and advertisements based on your interests.

You can control cookies through your browser settings. However, disabling cookies may impact your experience on our website.

4. Data Security

We take your privacy seriously and implement strict measures to protect your personal data. These include:

Encryption: We use secure encryption technology (SSL) to protect your payment information during transactions.
Access Control: Only authorized personnel have access to your personal data.
Regular Audits: We regularly review our security practices to ensure the highest level of protection for your information.

While we take every reasonable measure to protect your information, please be aware that no data transmission over the internet can be guaranteed 100% secure.

5. Sharing Your Information

We will not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Third-Party Service Providers: We may share your information with trusted partners, such as shipping companies, payment processors, and email marketing services, who assist us in operating our business and fulfilling your orders. These third-party providers are obligated to keep your information confidential and secure.
Legal Compliance: We may disclose your information if required by law or in response to a legal request, such as a court order or government investigation.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you.
Correction: If you believe your personal information is inaccurate, you can request that we update or correct it.
Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
Opt-Out: If you no longer wish to receive marketing communications from us, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise these rights, please contact us at:

Email: info@wavehato.com
Phone: (931) 724-9109

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the Effective Date at the top of this page. We encourage you to periodically review this policy to stay informed about how we are protecting your information.