Shipping Policy – WaveHato

Effective Date: December 31, 2024

At WaveHato, we strive to provide timely, reliable, and cost-effective shipping for all our customers. This Shipping Policy outlines the methods, rates, and conditions that apply to the shipping of products purchased on www.wavehato.com. By placing an order with us, you agree to the terms of this policy.

Please take a moment to read through this policy before completing your purchase.

1. Shipping Methods

We offer several shipping methods to suit your needs. The available options depend on the destination and the size/weight of the products you order. At checkout, you can choose the most convenient option for you.

      • Standard Shipping: Typically takes 5-7 business days for delivery.
      • Expedited Shipping: Typically takes 2-3 business days for delivery.
      • Express Shipping: Typically takes 1-2 business days for delivery.

Delivery times are estimates and may vary depending on the shipping carrier and your location.

2. Shipping Fees

Shipping fees are calculated at checkout based on:

      • Shipping method: The cost will vary depending on the selected shipping method (Standard, Expedited, or Express).
      • Order size and weight: Larger or heavier orders may incur higher shipping costs.
      • Destination: Shipping costs will be based on the delivery address and country.

Free Shipping: WaveHato offers free standard shipping on select orders and promotions. Free shipping eligibility is determined at checkout, and conditions apply (e.g., minimum order value or product-specific promotions).

3. Processing Time

      • Order Processing: After you place an order, it will be processed within 1-2 business days. This includes order verification, packaging, and preparation for shipment.

      • Shipping Time: Once your order is processed, it will be shipped according to the selected shipping method. Shipping times vary based on the method and destination.

      • Delays: Occasionally, shipping carriers experience delays due to weather, holidays, or other unforeseen circumstances. We are not responsible for delays caused by the shipping carrier once the package is in transit.

4. International Shipping

We currently offer international shipping to select countries. International shipping fees are calculated at checkout based on the destination, shipping method, and weight of the order. Please note that WaveHato is not responsible for any customs duties, taxes, or import fees that may apply once the package reaches your country. These charges are the responsibility of the buyer.

      • Customs and Import Duties: International customers may be required to pay customs duties and taxes upon receipt of the product. These fees are determined by your country’s customs authorities, and WaveHato has no control over them.

      • Shipping Time for International Orders: Delivery times for international orders vary depending on the destination and shipping method chosen. Typically, international shipments may take 7-21 business days for delivery.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

      • Tracking Information: If you do not receive tracking information within 2-3 business days after your order has been shipped, please contact us at info@wavehato.com to request an update.

6. Address Verification

To ensure that your order is shipped promptly and correctly, we require accurate shipping information:

      • Please double-check the address you provide during checkout to ensure it is correct. WaveHato is not responsible for delays or delivery issues due to incorrect or incomplete address information.
      • If there is an issue with your address, we will contact you via email to confirm the details.

7. Shipping Restrictions

      • P.O. Boxes: We cannot deliver to P.O. Box addresses, so please provide a valid street address for shipping.
      • Restricted Items: Some products may be subject to shipping restrictions or regulations (such as certain bike accessories or batteries) that prevent delivery to specific countries or regions.

If there are any restrictions related to your order, we will notify you as soon as possible.

8. Lost or Damaged Packages

      • Lost Packages: In the rare event that your package is lost in transit, please contact us immediately at info@wavehato.com. We will investigate the issue with the carrier and provide assistance in locating the package or issuing a replacement.

      • Damaged Packages: If your order arrives damaged, please contact us within 7 days of receiving the package. You will need to provide proof of the damage (e.g., photos of the damaged product and packaging). We will assist you with a return or replacement process in accordance with our Refund and Returns Policy.

9. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. We process orders quickly, and once an order has been shipped, it cannot be cancelled. If your order has already shipped, you will need to follow our Refund and Returns Policy to initiate a return.

10. Customer Support

If you have any questions about shipping, tracking, or delivery, or if you experience any issues with your order, please feel free to contact our customer support team: